Dedicated support channel
A clear place for your team to raise issues and small requests — without guesswork.
Magento Support & Maintenance
Ongoing Magento Support for Growing eCommerce Teams
Retainer-based Magento support to fix bugs, apply patches and handle small changes — so your team can focus on growth, not fire-fighting.
You’ve Launched Magento — Now You Need Reliable Support
After go-live, most teams discover the real challenge isn’t the launch — it’s the ongoing support. Bugs appear, integrations need attention, new campaigns require changes and security patches keep coming.
Our Magento support retainers give you a steady, predictable way to keep your store stable and evolving, without scrambling to find capacity for every small task or incident.
Support retainers combine well with performance optimisation and managed hosting to give you one joined-up team across stack and application.
Why Magento Support Retainers Work Better Than “One-Off Fixes”
Agreed response times
Defined SLAs for how quickly we respond and act on your tickets based on priority.
Secure & up-to-date store
Regular security patches and maintenance tasks reduce the risk of outages or breaches.
Room for improvements
Use a portion of your retainer for UX tweaks, CRO experiments or small feature adds.
What Our Magento Support Covers
Bug fixing & incident response
Fast resolution of production issues, broken functionality and errors impacting customers.
Patches, upgrades & security
Apply Magento security patches, minor upgrades and critical fixes without drama.
Small changes & enhancements
Handle UX tweaks, content updates and small features without needing a full project.
Flexible Magento Support Retainers
Every business is at a different stage. We tailor support retainers to your scale, team and roadmap — whether you just need essential cover or a deeper, ongoing partnership.
Essential Support
10–20 hours / month
Smaller teams needing core stability and occasional fixes.
- • Bug fixes & minor incidents
- • Patch & maintenance windows
- • Email / ticket-based support
Growth Support
20–40 hours / month
Scaling brands running regular campaigns and changes.
- • All Essential features
- • Small feature work & UX tweaks
- • Proactive performance & security checks
Premium Support
40+ hours / month
High-volume stores with complex integrations and teams.
- • All Growth features
- • Priority incident handling
- • Technical leadership & roadmap input
Why Choose Ostoya for Magento Audits & Strategy?
From Magento rescue projects to long-term eCommerce leadership, we help you make confident platform decisions, stabilise delivery and unlock growth.
Commercial & technical clarity
We translate between business goals and engineering reality, so roadmaps are realistic, measurable and tied directly to revenue.
Experience on all sides of the table
We’ve worked with retailers, agencies and in-house teams — so we understand deadlines, technical debt, capability gaps and budget pressure from every angle.
Calm leadership for complex projects
We bring structure to messy projects with clear ownership, decision frameworks and reporting that keeps stakeholders aligned and confident.
How Our Magento Support Retainers Work
01
Onboarding & audit
We review your store, stack, workflows and current pain points so support starts with context.
02
SLA & priorities
Agree response times, communication channels and how we prioritise different request types.
03
Day-to-day support
Your team raises tickets, we estimate, deliver and keep you updated with clear status.
04
Review & evolve
Regular check-ins to adjust capacity, plan improvements and feed into your roadmap.
More ways we support Magento teams
Related Magento services
Magento rarely exists in isolation. Explore the services that most often sit alongside this engagement—audits, optimisation and long-term support.
Magento Development & Replatforming
New builds, replatforms and major improvements to your Magento store.
Magento Technical Audit
Codebase, performance and security audits with a prioritised roadmap.
Magento Performance Optimisation
Fix slow load times, poor Core Web Vitals and unstable performance.
Magento Project Rescue
Stabilise failing builds, missed deadlines and poor delivery.
Managed Magento Hosting
Managed AWS / IONOS hosting, monitoring and DevOps for Magento.
Keep Your Magento Store Stable, Secure and Moving Forward
No more “who owns this ticket?” or “why is this still broken?” — with a clear support retainer, you know exactly who to call and how fast issues will be resolved.
Discuss a Magento support retainer